The Courtesy Bus Tracking screen will show the customer’s current location, the Avis location’s pick up point, additional pick up points, and the buses themselves.
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Avis App – Avis App Key Features and Definitions
Select the features to see description and requirements.
Bus Tracking
Cancel Reservation
Change Return Location (Extend)
Confirm Vehicle
Connected Car
Connected Location
Create Reservation
Curbside Drop Off
Customer Requirements
Directions to Terminal
Exchange Vehicle
Find Gas
Find My Car
Find Parking
Flash Lights
Full Receipt from Receipt Preview
Geofence
Locating the Vehicle
Lock/Unlock Car
Modify Profile
Modify Reservation
Monitor Fuel
Non-Secured Lot
Preferred Points
Push Notification
Receive Assistance
Rental Summary
Return rental
Secured Lot
SMS Travel Disruption Service
Upgrade Vehicle
View Loyalty Status
View and Share Past Receipts
View Vehicle’s Liability Insurance Card
XMR (SiriusXM)
Bus Tracking (Courtesy) – Preferred Customer, Select locations
Avis Courtesy Bus tracking is a feature that allows the customer to track the Avis Courtesy buses using the app at select locations on the following screens:
The Courtesy Bus Tracking screen will show the customer’s current location, the Avis location’s pick up point, additional pick up points, and the buses themselves.
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Cancel Reservation – Any Customer, Any Car, Any Location
The Avis App allows all customers to cancel their reservation, with or without a wizard number. If a customer uses their wizard number to create the reservation, then the customer must be logged in to the app to cancel.
Change Return Location (Extend) – Preferred customer, Any Car, Connected Location
Preferred customers renting from Connected locations have the ability to change their return location and extend their rental from their Avis App.
Confirm Vehicle – Preferred Customer, Any Car, Any Location
Preferred customers will receive a notification confirming their vehicle has been assigned. It does not have to be a connected location or a connected car.
At a Secured Location, a customer will be given a stall number which will allow them to bypass the counter.
At a Non-Secured Location, the customer must still go to the Preferred Booth.
Note: A Preferred Customer must rent from a Connected Location in order to access the options to Exchange or Upgrade through Avis App.
Connected Car – Available Only at Connected Locations
A Connected Car is a car that allows functions of the vehicle and rental process to be controlled remotely.
Connected Cars are only available at Connected Locations.
In the Avis App, when the car is connected, the customer wills ee the Connected car symbol by the image of the vehicle.
Features that are only available with a Connected Car:
Connected Location – Location that offers Connected Cars
A Connected Location is a location that offers Connected Cars and Connected Features within Avis App. Connected Locations also offer Non-Connected Cars.
Features that are available at Connected Locations with any car:
Create Reservation – Any Customer, Any Car, Any Location
Any customer can create a reservation for any location using the Avis App. They do not have to be logged in with a Wizard profile. They can create for a Connected or Non-Connected location.
Curbside Drop Off – Preferred Customer, Any Car, Select Locations (see below)
Preferred Customers will receive a push notification mid-rental advising of the curbside drop-off option.
Participating Locations:
The Avis app is available to any customer. The app can be used without logging in. Non-profile customers can create, modify and cancel reservations from the app. Additional features are only available to customers with a Preferred profile.
To have access to full features of the Avis App, customer’s must have Avis Preferred renter status or higher. Important: Phone number MUST be included in the Profile. Preferred, Preferred Plus, President’s and Chairman’s Club members who meet the customer requirements will have access to Connected Features at Connected Locations.
Step-by-Step Directions from Terminal to Avis – Preferred Customer, Any Car, Connected Locations
Preferred customers logged into the app will be able to view step-by-step directions from the terminal to the location from the following screens:
Exchange Vehicle – Preferred Customer, any Car, Connected Location
Preferred customers renting at Connected Locations have the option to Exchange or Upgrade using the app.
The App shows information of the assigned vehicle such as: make, model, color, year, MPG and how many passengers the car will accommodate. A Connected Car will show real time fuel and mileage data if a Connected Car.
Find Gas – Preferred Customer, any Car, Connected Location
Preferred Customers renting from a Connected Location can access the feature to Find Gas after they exit the Avis lot (cross the GeoFence). The Find Gas button will appear on the rental dashboard.
Find My Car – Preferred Customer, Connected Car
The Find My Car feature allows customers to locate their vehicle on a map. Preferred customers renting a Connected Car can access the feature to Find My Car after they exit the Avis lot (cross the GeoFence). The Find My Car button will appear on the rental dashboard.
Find Parking – Preferred Customer, Any Car, Connected Location
Find Parking will display local public parking options near them. Preferred Customers renting from a Connected Location can access the feature to Find Parking after they exit the Avis lot (cross the GeoFence). The Find Parking button will appear on the rental dashboard.
Flash Lights – Preferred Customer, Connected Car
Preferred customers renting a Connected car will have the option to Flash the lights of the vehicle.
Full Receipt from Preview – Preferred Customer, Connected Car
Preferred customers renting a Connected car will have the option to view their full receipt after checking in a Connected car.
Note: Customers who do not have a connected car will still see a Receipt Preview. They can access their full receipt after the location fully closes their Rental Agreement.
Geofence – Virtual boundary at Connected locations
A Geofence is a virtual fence around a physical space. It creates a boundary around an area that ABG controls.
The customer locates their assigned rental on the Avis lot by the information provided in the app.
Lock/Unlock Car – Preferred Customer, Connected Car
Preferred customers renting a Connected car will have the option to Lock/Unlock the vehicle using the Avis App.
Modify Profile – Preferred Customers, App Feature
Customers who are logged in can modify their profile information within Avis App. Customer must be logged in to the App using the same password as their Avis.com profile.
*For security purposes, customers cannot update their Driver’s License on Avis App.
Modify Reservation – Any Customer, Any Car, Any Location
The Avis app allows all customers to modify their reservation, with or without a wizard number. If a customer uses their wizard number to create the reservation, then the customer must be logged in to the app to modify to modify.
Monitor Fuel – Preferred Customers, Connected Car
Preferred customers renting a Connected Car can monitor real time fuel of their vehicle through the Avis app.
At a Non-Secured lot, the Avis fleet is not secured behind a gate, so the customer must pick up and return the keys from an agent and show their driver’s license at pick up.
Preferred Points – Preferred Customers, App Feature
Preferred customers can view their points balance and the requirements to reach the next service tier level within the app.
Preferred customers also have the option to redeem their points for free rental days, upgrades and counter products within the app.
Note: For more information, search Preferred Points in xVR.
Push Notifications – Preferred Customers, App Feature
Push notifications are messages that pop up or appear on a mobile device. The user does not have to be using the app or the device for the notifications to push through to their home screen.
Receive Assistance – Preferred Customers, App Feature
From the Home screen, customer can access the Customer Assistance Screen:
The customer can also select “Customer Assistance” from the bottom of the Home Screen, which will bring up the number to our main phone line that will allow them to choose the type of assistance they would like.
Rental Summary
The customer can view a Rental Summary in the Avis App at any time during the rental.
Return Rental – Preferred Customers, Connected Location
Preferred customers who are logged in will receive a Push Notification 3 hours prior to their return time to Return and Check-In their vehicle.
One-Click Check In – Preferred customer, Connected Car
Preferred customers renting a Connected Car and returning to a Connected Location can check in their car with One-Click Check in. For expedited return, a push notification will pop up giving the customer instructions on how to check in their vehicle.
At a Secured lot, the customer can bypass the counter, and the keys are in the vehicle at time of pick up. They will exit through a gate and show their driver’s license to the attendant as the exit booth.
Upon returning at a Secured lot, the customer will leave the keys in the vehicle along with their rental agreement, or check for signed on where to return.
A customer’s travel plans may be disrupted due to flight delays, diverted flights, or cancelled flights. We can use technology to help these customers through the both Avis and Budget mobile apps and through SMS text messages. Participating airport locations will send notifications to these customers with links and instructions to help them modify or cancel their reservation.
Customer Qualifications
Messages Sent
ABG will maintain a drivable distance departure and destination cities table for participating locations. This will enable messages to be sent to customer’s when:
Upgrade – Preferred Customer, any Car, Connected Location
Preferred customers renting at Connected Locations have the option to Exchange or Upgrade. This enables the customer to bypass the counter.
The App shows information of the assigned vehicle such as: make, model, color, year, MPG and how many passengers the car will accommodate. A Connected Car will show real time fuel and mileage data if a Connected Car.
View & Share Past Receipts – Preferred Customer, App feature
Preferred customers logged in to the app can view their full receipts from past rentals.
The “View Full Receipt” button displays on the list of past rentals as well as the rental details screen.
A share icon will display at the top of the receipt, which will let you share it via e-mail, cloud, drive, etc.
View Loyalty Status – Preferred Customer, App feature
Customers who are Preferred or higher can view their Loyalty status, and the points they need to move to the next Loyalty Service Tier. Preferred member must be logged in to the App using the same password as their Avis.com profile.
View Vehicles Liability Insurance Card – Preferred Customer, Connected Car
Preferred customers renting a Connected car can view the vehicle’s Liability Insurance card within the app by clicking on the card icon on the rental dashboard.
The card displays the liability insurance information based on the MCA’s license plate state.
Add SiriusXM radio During Rental – Preferred Customer, any car, Connected Location
Preferred Customers have the ability to add and activate SiriusXM Radio during their rental from the Avis App.
For additional help with SiriusXM Radio, transfer the caller to Specialty Reservations.
Last Updated 02/27/18
